{"id":55214,"date":"2023-07-24T09:42:54","date_gmt":"2023-07-24T07:42:54","guid":{"rendered":"https:\/\/www.effeuno.biz\/?page_id=55214"},"modified":"2025-08-01T15:37:27","modified_gmt":"2025-08-01T13:37:27","slug":"purchase-and-payment","status":"publish","type":"page","link":"https:\/\/www.effeuno.biz\/en\/faqs\/purchase-and-payment\/","title":{"rendered":"Purchase and Payment"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t<div id=\"wd-6034ec063bfa0\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-6034ec063bfa0 wd-title-color-primary wd-title-style-underlined text-left  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Purchase and Payment<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][\/vc_row][vc_row mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;<strong>HOW CAN I TRACK THE PROGRESS OF MY ORDER?<\/strong>&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">Once the kiln is ordered, the system sends an email notifying receipt of order.<br \/>\nWhen the order is pending payment (transfer or installment) you will be able to display &#8220;pending&#8221; .<br \/>\nAs soon as we receive payment credit, the order goes to &#8220;in process&#8221; status.<br \/>\nWhen the product is shipped, we email the tracking code the day after shipment to track the shipment (except for those who choose pickup at their location or with their courier).<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">Unfortunately, there are no floor deliveries.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;<strong>MY ORDER WAS CANCELLED, WHY?<\/strong>&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text text_larger=&#8221;no&#8221;]<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">Orders for which we do not receive news\/payment within 1 week of the order date are automatically cancelled.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;<strong>PROMOTIONAL ACTIVITIES REGULATION<\/strong>&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<ul>\n<li data-start=\"208\" data-end=\"871\">Promotional codes (coupons), where applicable, must be entered manually by the customer at checkout, unless the promotion includes automatic discount application.<\/li>\n<li data-start=\"208\" data-end=\"871\">If the code is not entered correctly or is omitted, the order will still be processed at the prices displayed at the time of confirmation.<br data-start=\"511\" data-end=\"514\" \/>Under no circumstances can Effeuno apply the discount retroactively or modify a confirmed order.<\/li>\n<li data-start=\"208\" data-end=\"871\">The customer is solely responsible for failing to enter the coupon code.<\/li>\n<li data-start=\"208\" data-end=\"871\">All coupon codes available in the shop during promotions or discount periods will be deactivated and therefore invalid.<\/li>\n<li data-start=\"208\" data-end=\"871\">Coupon codes cannot be combined with other Effeuno discounts.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;<strong>WHAT PAYMENT METHODS ARE AVAILABLE ON YOUR ONLINE STORE?<\/strong>&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">The following payment methods are available: Bank Transfer, PayPal*, credit card and installment payment with HeyLight, Cofidis or Scalapay.<\/p>\n<p>If you buy with Scalapay you acknowledge that installments will be assigned to Incremento SPV S.r.l., related parties and their assignees, and that you authorize such assignment.<\/p>\n<p>For the method of payment by bank transfer or credit card, it is mandatory to include the order number on the reason for payment.<\/p>\n<p>*You can also use your credit card without a PayPal account, just select &#8220;Pay with a card&#8221; after choosing PayPal as your payment method.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;<strong>I WOULD LIKE TO PAY THROUGH FINANCING \/ INSTALLMENTS, HOW SHOULD I PROCEED?<\/strong>&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">To proceed via funding request you will need to select &#8220;HeyLight Payment&#8221;, &#8220;Cofidis Payment&#8221; or &#8220;Scalapay payment&#8221;.<br \/>\nBefore being sent back to the finance page, choose &#8220;Financing Mode&#8221; and use &#8220;Calculate Installments&#8221; to view installment prospectus.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;<strong>WHAT DOCUMENTS ARE NEEDED IN ORDER TO PROCEED WITH THE FUNDING APPLICATION?<\/strong>&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text css=&#8221;&#8221; text_larger=&#8221;no&#8221; woodmart_inline=&#8221;no&#8221;]<\/p>\n<p class=\"p1\" style=\"text-align: justify;\">The documents needed to apply for financing will be specified directly and only by the finance company.<br \/>\nAll inquiries and questions regarding funding should be made directly and only to the relevant finance company. For information you can refer to HeyLight customer service by e-mail at support@heylight.com. For information about Cofidis, please contact customer service on 02 36 61 57 11.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243; css=&#8221;.vc_custom_1616004150533{background-color: #ed1b24 !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]\n\t\t<div id=\"wd-605244c94e3a2\" class=\"title-wrapper wd-wpb wd-set-mb reset-last-child  wd-rs-605244c94e3a2 wd-title-color-default wd-title-style-underlined text-center  wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Did you not find the answer you expected ?<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child  wd-fontsize-xs\">If you haven't found the best answer for your needs, don't worry !<br \/>\nClick the button below to fill out the support form, explaining your issues and receiving a response tailored to your needs<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t<div id=\"wd-653ba5957e83a\" class=\" wd-rs-653ba5957e83a  wd-button-wrapper text-center\"><a href=\"https:\/\/www.effeuno.biz\/en\/contact-us\/\" title=\"\" class=\"btn btn-color-white btn-style-default btn-shape-rectangle btn-size-extra-large\">Request assistance<\/a><\/div>[vc_empty_space woodmart_hide_large=&#8221;0&#8243; woodmart_hide_medium=&#8221;0&#8243; woodmart_hide_small=&#8221;0&#8243; woodmart_hide_extra_small=&#8221;0&#8243;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;HOW CAN I TRACK THE PROGRESS OF MY ORDER?&#8221; font_container=&#8221;tag:h3|font_size:14|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":54608,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-55214","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Purchase and Payment HOW CAN I TRACK THE PROGRESS OF MY ORDER? 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