By placing an order on the online shop [www.effeuno.biz](http://www.effeuno.biz), the Customer declares that they have read all the information provided during the purchase procedure and that they fully accept the general terms and conditions of sale and payment set out below.

Any right of the Customer to compensation for damages or indemnification is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order.
In the event of unforeseen unavailability of the goods and non-acceptance of the order, no charge will be made to the Customer.

Correct receipt of the order is confirmed by the system via an e-mail response sent to the e-mail address provided by the Customer. This confirmation message will include the order date and an “Order Number” to be used in any further communication with the seller.

It is the Customer’s responsibility to register using correct details and to keep such details up to date through their login credentials.

The purchase of goods can be paid by Credit Card, PayPal, Bank Transfer, or through financing via Cofidis or Alma platforms. Card payments are processed through the PayPal electronic system. At no time during the purchase procedure is the electronic system or any member of staff able to know the Customer’s credit card number, which is provided by the Customer via a protected, encrypted internet connection in accordance with current online payment market standards.

All amounts displayed on the e-commerce website are expressed in Euro, which is the reference currency.

For every order placed on [www.effeuno.biz](http://www.effeuno.biz), an electronic invoice will be issued and will be available in your tax portal (“cassetto fiscale”). Effeuno s.r.l. will subsequently send courtesy copies of the invoices by e-mail.

Please note that:
– the commercial invoice (issued to VAT entities such as companies, professionals, or sole proprietorships) entitles the Customer to a one-year warranty; – the commercial invoice issued to a private customer (holder of a tax code only) entitles the Customer to a two-year warranty on the purchased product.

For the issuance of the invoice, the information provided by the Customer at the time of the order shall be deemed correct.

Shipping costs are clearly indicated at the time the order is placed.

In some cases, Effeuno Srl may accept orders for delivery within Italian territory only. No liability may be attributed to Effeuno s.r.l. in the event of delayed delivery of the ordered goods by carriers.

Upon delivery of the goods by the carrier or Poste Italiane, the Customer must check:

  • that the number of parcels delivered matches what is indicated on the transport document;
  • that the packaging is intact, not damaged, not wet, and not otherwise altered, including the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and/or the product, or any mismatch in the number of parcels or the indications, must be reported immediately by adding a SPECIFIC WRITTEN RESERVATION FOR INSPECTION on the carrier’s proof of delivery. **Once the carrier’s document has been signed, the Customer may not raise any objection regarding the external condition of the delivered goods.**

Any problems concerning the physical integrity, conformity, or completeness of the products received must be reported within 3 days of delivery by sending an e-mail to [support@effeunosrl.zendesk.com](mailto:support@effeunosrl.zendesk.com)

EFFEUNO GIFT CARD:
TERMS OF SALE AND USE

Summary EFFEUNO GIFT CARD.. 1 TERMS OF SALE AND USE.. 1 1) SUBJECT MATTER.. 1 2) DURATION. 1 3) TERRITORIAL SCOPE AND SALES LIMITATIONS. 1 4) TRANSFERABILITY OF THE GIFT CARD.. 2 5) USABILITY OF THE GIFT CARD – PROHIBITION OF FRACTIONAL OR PARTIAL USE. 2 6) TECHNOLOGY CHANGES. 3 7) ASSIGNMENT OF THE CONTRACT.. 3 8) RIGHT OF WITHDRAWAL.. 3 9) PLACE.. 3

The purchase and use of Effeuno Gift Cards on the effeuno.biz shop or through any other tool are governed by these terms of sale and use.

1) SUBJECT MATTER

The Gift Card is an electronic voucher identified by a one-time, unique code, fiscally classified as a multi-purpose voucher because, at the time of purchase, the applicable VAT regime is not known, as it depends on the nature and the shipping destination of the goods purchased by the actual end user.

The Gift Card entitles the holder, within the time limits indicated in the “Duration” section and in accordance with the other terms set out herein, to deduct the full value of the card from the purchase price within the effeuno.biz shop.

The Gift Card does not entitle the holder to discounts or special conditions, but solely to the deduction of its value, within its expiry date, from the total price.

The Gift Card can be used only on the official effeuno.biz e-commerce portal and cannot be used for purchases made through distributors or any channels other than the direct effeuno.biz e-commerce portal.

The Gift Card does not accrue interest, returns, or any form of income.

The value of the Gift Card is expressed in euros and can be used in euros. Any conversion into foreign currencies is handled at the time of purchase of the Gift Card; likewise, when used, the value of the Gift Card will be deducted from the transaction in euros before any conversion into another currency.

The Gift Card can be combined exclusively with promotions active on the shop.effeuno.biz portal.

The Gift Card may not be used by distributors and professional resellers within the scope of their business. It may, however, be used by professional operators defined as “end users” also for their own business, provided it is not purchased for resale or distribution purposes.

2) DURATION

The Gift Card is valid for 12 months from its issuance. The expiry calculation is determined by the system that generates the Gift Card code and therefore follows the time zone and calendar of the issuing system.

The purchaser of the Gift Card and the end user may not contest an earlier expiry where use is attempted on the basis of a different time zone or calendar from that of the system that generated the code.

3) TERRITORIAL SCOPE AND SALES LIMITATIONS

Use of the Gift Card is permitted only for sales in countries where sales are allowed under the sales terms published on the effeuno.biz shop.

If the actual user intends to use the Gift Card outside the territories permitted on the effeuno.biz shop, they may not request any refund, redemption, or cash payment of the Gift Card value, nor any other charge or expense.

The Gift Card may not be used for purchases by entities or into territories subject to embargoes or other restrictions on the movement of goods imposed by the European Union or Italy pursuant to the relevant measures.

In the event the Gift Card is used for purchases to such entities or territories, the issuer may cancel shipment of the order at any time, reserving the right to retain the amount corresponding to the Gift Card value as a penalty.

Use of the Gift Card is the responsibility of the user. The purchaser is jointly liable with the user towards the issuer for any sanction and damage connected with improper use of the Gift Card.

4) TRANSFERABILITY OF THE GIFT CARD

The Gift Card is redeemable by the bearer, meaning the person who physically has the codes or the tools with which the Gift Card can be applied to orders on the effeuno.biz website.

The Gift Card cannot be used for purchases in physical stores; it can be used only through the effeuno.biz portal.

No specific formalities are required for transferring the Gift Card to third parties, except in relation to any particular tax treatment, which does not involve the Gift Card issuer in any way.

The purchaser shall hold the issuer harmless from any tax dispute relating to the transfer of the Card and from any violation regarding use of the Card for any unlawful activity carried out by the purchaser or the user.

5) USABILITY OF THE GIFT CARD – PROHIBITION OF FRACTIONAL OR PARTIAL USE

Gift Cards are available in various denominations, including, where applicable, a custom amount.

Without prejudice to the non-extendable expiry term of the Gift Card, as defined in the “Duration” section of this contract, Effeuno reserves the right not to allow fractional use; in such case, the Gift Card may be used only in a single transaction for the full value of the order.

Use of the Gift Card for purchases of a value lower than its value may be allowed by the system; however, this does not in any way entitle either the actual user or the purchaser to any refund of the remaining balance.

The purchase of Gift Cards using an already issued Gift Card is not permitted.

In some cases, the issuer may provide redemption conditions for Gift Cards nearing expiry.

The Gift Card may not be used by distributors and professional resellers.

6) TECHNOLOGY CHANGES

If the issuer changes the technology or system used to issue Gift Cards, it will inform the purchaser or, where possible, the holder if registered in a dedicated section, communicating the methods and conditions for converting unused and unexpired Gift Cards, at no cost and without changing the original expiry date for use.

7) ASSIGNMENT OF THE CONTRACT

The issuer may assign the rights and obligations arising from this contract without requiring acceptance by the Gift Card holder or purchaser and without notice or justification, while maintaining the Gift Card holder’s right to purchase Effeuno products from the official store within the expiry date and under the terms of this contract.

The issuer also reserves the right to communicate new purchasing methods or new portals where an unexpired and unused Gift Card may be used, without altering other terms.

8) RIGHT OF WITHDRAWAL

Due to the nature of the Gift Card, the issued code cannot be cancelled after payment has been completed; consequently, no right of withdrawal or “cooling-off” right applies.

The right of withdrawal and any other conditions relating to the sale and shipment of products paid also through the use of the Gift Card are governed, case by case, by the sales contract applicable to the final product at the time of purchase.

9) PLACE

The place where the contract is deemed to be concluded is the issuer’s registered office in Limena (PD), Italy.

Any derogation from this place must be defined exclusively and strictly by the law applicable to the individual case.

APPROVAL OF SPECIFIC CLAUSES PURSUANT TO ARTICLES 1341 AND 1342 OF THE ITALIAN CIVIL CODE

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the parties declare that they have read and understood all the terms of this agreement and, in particular, the following articles: 2, 3, 4, 5, 6, 7, 8, 9.