Conditions of Return
The right of withdrawal guarantees the customer the opportunity to return the product, to do so will be sufficient to notify within 14 days of receipt of the goods. Returned items must be in like-new, unused condition and complete with all accessories and packaging.
Transportation costs for the return by right of withdrawal are borne by the buyer, who will provide by his own means to send the seller the goods that do not meet his expectations.
Packaging must be done in such a way as to ensure that during the return the goods will not be damaged.
Handling fees are not provided in case of assistance (as in the case of arrival with broken “biscotto stone”).
If you are a VAT-registered business and make a purchase, you do not enjoy the right of withdrawal.
TIME AND METHOD OF REFUND IN CASE OF RETURN FOR WITHDRAWAL
After the Vendor has received the returned material and checked that all requirements have been met, the customer will receive an e-mail confirming acceptance of the return, or, if it is found that there is a decrease in the value of the returned products (e.g., due to missing goods, even partially, or transportation damage during the return), the customer will receive an e-mail stating the amount deducted as a deduction from the refund.
Regardless of the payment method used (credit card, bank transfer, paypal), the refund of the returned goods only (not for delivery costs) shall be activated by the Seller as soon as possible, and in any case within fourteen (14) days from the date on which it became aware of the exercise of the right of withdrawal, once it has verified that the withdrawal was made in compliance with the above conditions.
The actual time for re-crediting or returning the amounts paid for the purchase of products depends on the payment method used:
- Credit card purchase: repayment time depends on the credit card company, but normally occurs within two statements. Remember that the value date of the re-credit is the same as that of the debit, so the customer will not suffer any loss in terms of bank interest.
- Purchase via PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual repayment to the credit card from the PayPal account depends on the institution that issued the card.
- Purchase by wire transfer: the refund will be made to the customer’s account within fourteen (14) days from the date the seller became aware of the exercise of the right of withdrawal
RETURN FOR REPAIR AND/OR REPLACEMENT UNDER WARRANTY
In the event that an item purchased on the effeuno.biz website, during the warranty period, has functional defects that cannot be attributed to bad or improper use, it is possible:
- get in touch with the selling company, and after careful evaluation, it is decided how to act on the repair
- Return such item to the seller for repair of the same.
It is recalled that:
- commercial invoice (issued to vat parties such as companies, professionals or sole proprietorships) entitles to the one-year warranty;
- commercial invoice to a private individual (holder of the tax ID only) or sales receipt instead entitles the purchaser to a two-year warranty on the purchased product.
Components such as: refractory stones and the like or components subject to normal wear and tear due to use are not covered by warranty.
Transportation costs for warranty repairs are the responsibility of the purchaser, who will arrange by his or her own means for the goods found to be defective to be delivered to the seller.
TIMING AND PROCEDURES FOR WARRANTY REPAIR RETURN
After the Seller receives the defective returned material, the customer will receive an e-mail confirming the arrival of the item and will be informed about the progress of the warranty case status.
The defective material will be sent to the manufacturer, who will make an analysis of the defect according to its objective criteria.
The manufacturer will be the one who will decide whether to repair (or in the case it is not cost-effective, replace) the item under warranty if an actual manufacturing defect is found.
In the event that the company finds not a manufacturing defect but a defect in use, a cost estimate will be issued and submitted to the customer, who will be free to accept it and then proceed with the repair at His expense, or reject it; in the latter case the goods will be, depending on the customer’s written indication, rendered irreparable or disposed of by the seller. Whether the item is repaired at the customer’s expense or the item is returned UNREPAIRED, the customer is responsible for the cost of return.
PLEASE NOTE: Should the BISCOTTO Stone arrive damaged, a refund of € 30.00 will be made through the desired mode of payment. NO new cookie will be shipped under warranty as an EXTREMELY FRAGILE item.
WHAT TO DO IN CASE OF DAMAGED PACKAGE
If the packaging (carton and pallets) appears uneven and/or damaged, the Customer has the option to accept with reservation describing the type of damage detected. This formula allows the Customer to specify that he has received substandard packaging and therefore its contents may have suffered some damage.
Accepting the goods with specific reservation, gives the opportunity to later and more accurately check the contents of the received package, since by law it is not always possible to open the package before signing. The important thing is that the wording on the document is not generic, such as, “I accept with reservation,” but that the reason for making this note is well described: “I accept with reservation due to unconditioned packaging, right side scratched, open carton, broken pallet,…”
A copy of the document that the Customer signed with reservation and that the courier also signed, shall remain with the Customer in case of any dispute. Ascertained the presence of damage caused by transport, the Customer is required to report it to Effeuno Srl within 3 (THREE) days of receipt of the goods by e-mail, complete with photographic documentation of the packaging and damaged goods.
Accepting with reservation may not be easy as some carriers may not agree, but the Customer has every right to do so. If the courier insists on not having the package accepted with reservation, the Customer is required to not accept the package and not sign for it. The Customer should never write “undamaged package or packing” if he has any doubt about the actual condition of the goods.